Shipping Policy
Order Processing Time:
We prioritize the efficiency of order processing and typically complete it within 10~15 business days after receiving your order (Customized orders are completed within 10~15 working days after the customer confirms the sample). Please note that weekends and statutory holidays are not included. During peak sales periods, there may be slight delays, but we will make every effort to ensure your orders are processed on time.
Shipping Methods:
Viniarose offers a variety of flexible shipping options to meet the diverse needs of our customers. At checkout, you can choose the most suitable option from the following:
- Standard Shipping: Typically takes 25~35 business days. This is the most economical choice.
- Express Shipping: Usually takes 15~20 business days, providing faster delivery service. Suitable for orders requiring urgent delivery.
- International Express Shipping: Usually takes 5~10 business days, and delivery times vary depending on the distance to the destination country/region. Please be aware that international shipping may require additional time for customs clearance. All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
UK does not include postage areas: Postcodes starting with BT.
Shipping Costs:
Shipping costs vary based on your order total, delivery address, and the selected shipping method. You will see relevant shipping cost information at checkout. We may also offer free shipping for orders above a certain quantity or total order amount.
Delivery Times:
Delivery times depend on your delivery address, selected shipping method, and the service of the courier company. We will do our utmost to ensure your products are delivered on time. Please note that international shipping may require more time due to customs policies and delivery speed in destination countries/regions.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the status of your order at any time. You can also log into your account on our website to view order status and tracking information.
Shipping Restrictions:
We can deliver products to international addresses. However, please be aware that certain products may be subject to export and import restrictions. Before making a purchase, please ensure that your products comply with relevant regulations and restrictions in your location. If you have any concerns, feel free to contact our customer service team for more information.
Packaging and Protection:
We are committed to ensuring that products are delivered safely and without damage during transportation. We employ appropriate packaging and protective measures to safeguard products from damage or loss. Each product is carefully packaged to maintain its integrity.
Lost or Damaged Items:
If you receive products that are damaged or lost during transportation, we deeply apologize for any inconvenience caused. Please contact our customer service team immediately, and we will make every effort to resolve the issue and provide assistance. We may require you to provide photos or other relevant information for tracking and processing claims.
Please note that the above information is an example shipping policy, and you can customize it to suit your business needs and circumstances. Clarity in your shipping policy is crucial for establishing customer trust and satisfaction. Ensure that your shipping policy is detailed, clear, and provides sufficient information to meet your customers' needs and offer transparent service.
NOTE
Countries where shipment is not permitted: Crimea, Cuba, the so-called Donetsk People's Republic (DNR) and Luhansk People's Republic (LNR), Iran, North Korea and Syria
CONTACT INFO
Email: support@viniarose.com
Phone Number: (213)726-5172
Opening Hours: Mon. – Sat. 9:00 am – 6:00 pm
