Return and Exchange Policy

Welcome to Viniarose! We appreciate your trust in our products and services, and we want to ensure that your shopping experience is as transparent and hassle-free as possible. In this comprehensive policy, we outline the procedures, guidelines, and additional details related to returns and exchanges for items purchased from our website.

 

Return Policy

 

  1. Eligibility for Returns:

Returns are accepted for items purchased within 30 days of the purchase date.
To be eligible for a return, items must meet the following criteria:
They must be in their original, unused, and undamaged condition.
All original tags, labels, and packaging must be included.
Proof of purchase, such as an order confirmation or receipt, is required for all returns.

 

  1. Return Procedure:

To initiate a return, please contact our dedicated customer service team via phone or email. Provide the following information:
Your order number.
A detailed description of the item(s) you wish to return.
Our knowledgeable customer service team will guide you through the return process, providing you with a return authorization and step-by-step instructions.

 

  1. Return Shipping Costs:

Customers are responsible for the cost of return shipping unless the item is defective or there was an error in our shipment.
For your peace of mind, we recommend using a trackable shipping method to ensure the safe arrival of your returned items.

 

  1. Refund Processing:

Once we receive and inspect the returned items, we will process your refund within 7 business days.
Refunds will be issued using the original payment method used for the purchase.

 

Exchanges Policy

 

  1. Eligibility for Exchanges:

Exchanges are available for items purchased within 30 days of the purchase date.
You may request an exchange if the item has quality issues, sizing problems, or if it does not meet your expectations.

 

  1. Exchange Procedure:

To initiate an exchange, please contact our customer service team via phone or email. Provide the following information:
Your order number.
A detailed description of the issue with the item and the new item you wish to receive.
Our dedicated customer service team will assist you in initiating the exchange, providing you with an exchange authorization and clear instructions.

 

  1. Exchange Shipping Costs:

If the exchange is due to a quality issue or an error on our part, we will cover the cost of shipping for the replacement item.
For exchanges due to other reasons, such as size or preference changes, the customer will be responsible for the cost of return shipping and any price difference between the exchanged items.

 

Additional Details and Important Notes

  • Items must be returned in their original condition, with all tags, labels, and packaging intact. Items showing signs of use, wear, or damage may not be eligible for a refund or exchange.
  • It is crucial to carefully review our policy and follow the instructions provided by our customer service team to ensure a smooth return or exchange process.
  • Viniarose reserves the right to refuse return or exchange requests if it is determined that items have been abused, damaged, or do not meet the criteria outlined in this policy.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

 

If you have any questions, concerns, or wish to initiate a return or exchange, please do not hesitate to contact our dedicated customer service team:

Email: support@viniarose.com
Phone Number: (213)726-5172
Opening Hours: Mon. – Sat. 9:00 am – 6:00 pm

We sincerely thank you for choosing Viniarose. Your satisfaction is our priority, and we are here to assist you with your return or exchange needs. We look forward to serving you and providing you with the best possible shopping experience.